Measuring Customer Satisfaction

Measuring client Satisfaction at American levy         American enunciate is a world wide run related helper company. American Express works with both(prenominal) consumers and business with their m whizztary planning as well as offers numerous amounts of impute board ingatherings and travel assistance. They have umteen products and services that argon used doneout the world by consumers and businesses. As American Express moves towards the future, like most mention mental capacity companies, they lack to be competitive and antiphonal to the needs of the consumer.         American Express sends out customer service resumes to the card subdivisions that call in to the recall service center. The reviews argon sent out arbitrarily with a coding on the bottom of the survey so that the results and comments are given bandaging to the correct employee. The employees are aware that any card penis that they speak to could receive a survey . With this said, each employee goes through great training on the telephone behaviors that must be demonstrate while speaking to card members. The employees also go through extensive training on the policies and procedures that each card product and service has. This training is to chink that each card member is handled with the most utmost original behavior and their issues are handled correctly.

         erstwhile the surveys are returned to the company, they are returned to the Customer Satisfaction Action Team. This police squad reviews the surveys, separates them by employee and then by th e results.. The results are separated by Ex! cellent and Very straightforward and then Fair and poor marks. The card members that score a Fair or low-down mark on the survey is called back by one of the team members and the issue is discussed unless to find out why the survey was marked that way. The comments that the card members make... If you want to get a copious essay, order it on our website: BestEssayCheap.com

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